Refund policy

The 60-Day Good Days Guarantee

Try it with your dog. If it isn't helping — or the size isn't right, or it simply isn't what you hoped for — email support@pawlth.shop within 60 days of delivery and we'll refund you in full.

You keep the product

No return shipping. No return label. No forms, no photographs of the item, no explanation required.

We'd genuinely rather you pass it along to a friend with an older dog than pay to mail it back to us. Sending it back costs more than the item is worth, and making you do it would only be theater.

How refunds are issued

Once you email us, we'll confirm and process the refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post it.

If more than 15 business days have passed since we confirmed your refund and you haven't seen it, email us and we'll track it down.

Damaged, defective, or wrong item

Please look your order over when it arrives. If anything is damaged, defective, or not what you ordered, email support@pawlth.shop with a photo and we'll replace it or refund you immediately — whichever you prefer. This isn't limited to 60 days.

The only exclusions

Gift cards are non-refundable.

We reserve the right to decline claims that are clearly abusive — for example, repeated refund requests across many orders from the same customer. This is not aimed at anyone acting in good faith, and if you're reading this wondering whether it applies to you, it doesn't.

Exchanges

The quickest route is to request a refund under the guarantee above and place a new order for the item you want. Since you keep the original, there's nothing to wait on.