Shipping policy

Free shipping on every order

Shipping is free on all orders, to all 50 U.S. states. There is no minimum, no threshold, and no shipping charge added at checkout. The price on the product page is the price you pay.

Delivery time

Standard delivery: 8–14 business days from the day you order.

That figure covers the whole journey — processing and transit together. We don't quote a shipping-only number and then add handling days on top of it.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on a weekend begin processing the next business day.

Why it takes that long

We ship direct rather than holding inventory in a U.S. warehouse. That's how a rear lift harness costs $31.99 here instead of $70 elsewhere. The trade-off is a longer wait, and we'd rather tell you now than have you wondering where your order is on day ten.

If you need something urgently, we understand if that means we aren't the right fit for this particular order.

Order tracking

You'll get a confirmation email as soon as your order is placed, and a tracking number by email once your package ships. Please allow 24–48 hours for the tracking link to activate. Tracking can also sit quiet for a few days between scans — that's normal and doesn't mean anything is wrong.

International shipping

We currently ship within the United States only. We hope to expand later.

If your package is late or lost

If your order hasn't arrived within 20 business days of the date you placed it, email support@pawlth.shop and we'll chase it down. If it can't be located, we'll refund or resend — your choice.

Incorrect addresses

If you spot a mistake in your shipping address, email support@pawlth.shop as soon as possible. If the order hasn't shipped yet we can usually correct it at no cost. If a package is returned to us because the address was incomplete or incorrect, we'll reach out to arrange redelivery.